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BPO Services
The Business process outsourcing arm of E-SoftSys offers proven expertise in handling Back office functions, IT support and Software Product support.
Our efficient and process driven approach provides you the flexibility of outsourcing support functions and concentrate on your areas of core competency. We will own and manage the process at a fixed cost or time and materials basis.

We offer our expertise on the below listed services on a 24x7 basis

Remote Infrastructure Management Services (RIMS)
Software Product Support
Transcription Services
Data Entry and Data Conversion Services
RIM Services
Remote Infrastructure Management Services (RIMS) - A premium service offered by E-SoftSys to effectively manage IT infrastructures remotely helping customers to reduce IT related cost whilst maintaining high levels of quality and improving productivity.
We have a dedicated team of well-trained System and Network Engineers who can remotely assist you to effectively manage your IT infrastructure. Our remote services are available 7 days a week via telephone, online chat and email. All issues are researched and resolved by remotely connecting to your systems.

Our RIM Services Deliver The Following Business Benefits:

Optimized performance and improved productivity
Our focus is to reduce total cost of ownership with simultaneous improvement of service quality.
Delivering proactive monitoring and preventive maintenance
Help organizations strengthen against IT downtime and loss of productivity
Maximize the value of investments in IT infrastructure and reduce the skill development of personnel.
Get the precise level of support and services it requires, with a level of flexibility and cost effectiveness that makes eminent business sense.
Our RIM Services include the following:
Troubleshooting issues related to Server, Desktop and Laptops
Perform routine updates / patches to the Server, Desktop and Laptops
Keep track of services running on the server and keep the Antivirus updated
Active Directory Management
Proactive alerts monitoring of the Server
MS Office application Support
Resolving MS Outlook issues
Troubleshooting printer related issues
Monitoring system warranty and informing the client in time
 Assist to establish contact with hardware vendors for any new procurement
Regular Performance tuning and Optimization on a Monthly basis
7 Days a week help desk support over phone, chat and remote assistance.