Blue Bell, PA, Jul 12, 2002: E-SoftSys formally announced the next version of their successful product ServicePoint. The Version 2.0 of this product is scheduled for release by the end of this month. Unlike its predecessor, ServicePoint2.0 is completely Internet based CRM application and which allows customers to report the incidents or complaints and inquire the status, related to products and services over the Internet.

 

ServicePoint 2.0’s Internal Client Administration allows internal support staff of customer service department to manage the incidents reported by customers through a browser remotely over the Internet. ServicePoint 2.0 has been developed using the advanced technologies like ASP 3.0, SQL Server 2000, VB Script, Java Script, ADO 2.6, Exchange Server 5.5 and SQL Mail Agent.