Blue Bell, PA, Aug 1, 2001 : E-SoftSys formally announced the launching of ServicePoint - an internet based CRM application which allows customers to report and inquire on incidents or complaints related to products and services over the internet.

 

The web application is complemented by ServicePoint Internal Client, a Client-Server based application. ServicePoint Internal Client allows internal support staff of customer service department to manage the incidents reported by customers. ServicePoint has been developed using advanced technologies like ASP 3.0, SQL Server 2000, VB 6.0, ADO 2.6, COM+ and SQL Mail Agent.