• Employee Management
  • Provides an option to enter the Administrator’s details
    
    
• Service Management
  
  • Provides an option to enter service and sub services available
    
    
• Contract Management
  • Provides an option to update contract information
  • Application sends an automated e-mail alert to customers about the contract expiration
    
    
• Company Management
  • Application has an option to enter company details
  • User Management option is provided to add users under respective companies
  • There is an option to assign services and sub-services to respective end-users
    
• Request Management
  • This module allows to manage the customer’s requests
  • Requests can be assigned to support engineer in order to close the reported requests/issues
  • Automated email alert option is provided for every new request, request confirmation and closed requests to concerned people, including administrators and other authorized persons of the company
  • Provides an option to enter the requests on behalf of customers
    
    
• Reports
  • Various reports are provided with an option to print the required customer requests

Client Module

• Request  Management
  • This module has the facility to enter the request
  • Automated e-mail alert option is provided for every new requests to all the concerned people, including administrators and other authorized persons of the company
    
    
• Reports
  • Reports are provided to check status of the customer requests

Live Chat

• Chat facility is provided for an online chat with the Administrator to get instant support.
  
  
• Online chat reports are provided to send the chat log whenever requested by the customer.